FAQ
ORDERING
How will I know if my order has been successfully placed?
You will receive an Order Confirmation email from IRSHOES. This will be sent to the email address you provided when you placed your order. The email will contain your order number and a summary of your order. Please print and retain for your records. If for any reason you did not receive a confirmation email, please contact customer service at irvinrandleonline@gmail.com
How do I cancel or modify my online order?
Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.
Why was my order cancelled?
If you’ve received notification from IRSHOES that your entire order or an item in your order was cancelled, we apologize for the inconvenience. This can occur for certain reasons. Please contact with questions or to place a new order.
PAYMENTS
How can I pay for my online purchases?
Irvin Randle shoes accepts Visa, MasterCard, American Express, Discover, Affirm, Amazon Payments and PayPal.
Do I have to pay sales tax when ordering online?
Irvin Randle Shoes is required by law to charge sales tax on all purchases that are shipped to states.
Some states tax shipping charges, as well as the purchase total. Sales tax on shipping is not refundable on returned merchandise. Please note that order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order ships.
Can a credit card issued by a foreign bank be used for website orders?
International payment types are offered when shipping to any international country we support.
Do you allow customers to choose their payment currency when purchasing online?
Customers shipping to one of our supported international destinations may select your preferred currency and/or an alternative payment type.
My order was not processed and there is a charge on my account. When will the charge be removed?
If you used a credit card or debit card the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the authorization will drop off your account according to your credit card or bank policy. This generally happens within 2 - 10 business days. For more information, contact your credit card company or bank to find out when the authorization will be released.
If you used PayPal, the charge you see is actually a pre-transaction notification. This notification will drop off your PayPal account within 30 days. Contact PayPal directly to find out exactly when the pending notification will drop off.
RETURNS & EXCHANGES
How can I return an item I purchased online?
Please refer to our RETURN POLICY, and easy-to-follow steps for processing returns and exchanges.
PRODUCTS
Do you allow price adjustments on recently marked-down items?
A price adjustment will be given if a price is marked down within 14 days of purchase and if the style is currently available. This accommodation excludes any Final Sale items. Prices being compared may include your original purchase price vs. the current online price being sold to your ship-to country, or for US and Canadian residents
Where does IRshoes manufacture its products?
Irvin Randle products are manufactured in the world's finest factories using the highest level of artisan craftsmanship and superior materials. Many products are handcrafted using time-honored techniques. Presently, products and materials are crafted in the United States, Italy, Brazil, Vietnam, Turkey and India.
What if the product I want is no longer available online?
From time to time our popular styles sell out online. To see if the style you are interested will be restocked. kindly send us a message
INTERNATIONAL SHIPPING
Does Irvin Randle Shoes ship internationally?
Irvin Randle Shoes currently offers international shipping to select countries.